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A successful brand starts with empathy. Understanding who you’re creating for shapes everything — from your tone to your texture.

This section helps you step into your customer’s world: what they love, what they struggle with, and what they wish existed. When you can describe them better than they can describe themselves, they’ll trust you to create for them.

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Who are you creating for?

💡 Describe your ideal customer — age range, mindset, values, and beauty habits. Think of one real person who embodies your audience.

*Example: “A 28-year-old creative who loves design-led products, prioritizes skin health, and shops at Sephora and niche concept stores.”*

Describe their lifestyle:

đź’ˇ How do they live, shop, and spend their free time? What does their daily routine look like? Are they minimalists, multitaskers, or ritual lovers?

Their pain points:

💡 What beauty frustrations or emotional gaps do they face? This connects directly to your product’s problem-solving story.

*Examples: “Struggles with product buildup and scalp irritation.” / “Feels overwhelmed by too many skincare steps.”*

What brands do they already buy?

💡 List a few brands they admire or purchase from regularly — not just beauty, but lifestyle or fashion too. These reveal their aesthetic and expectations.

What social platforms are they most active on?

đź’ˇ Where do they discover products and connect with communities? Identify where your brand should show up.

✅ Next Step → Competitor Map

You’ve clarified who your audience is — now let’s look at who else is serving them.

Next, we’ll analyze competitors to uncover your white space opportunity.